A Canadian couple spent four months tracking down their lost luggage with Airtags. It turns out that AirCanada tried to donate it to charity.
Nikita Rees and Tom Wilson were returning home to Ontario after their honeymoon in Greece, and were asked to double-check their bags before a connection flight in Montreal, but Wilson’s bag did not arrive at their destination.
Luckily, the pair had used Airtags and were able to track the bag itself, giving them piece of mind. After filing a lost luggage report, they first trusted the airline to return their luggage safe and sound.
Instead, 31 days later, he saw through his app that the case had been moved from Quebec to a storage facility outside Toronto in a place called Etobicoke, stopping at two homes along the way.
Documenting their ordeal on TikTok, the couple revealed they took it upon themselves to drive to the storage facility, even asking a manager at Toronto Pearson Airport who said he never asked her about it. Have heard. When they got there, they found the unit was packed “floor to ceiling” with luggage.
Rees revealed that AirCanada had officially determined his luggage as “lost” and awarded him compensation of $2,300 – the legal maximum – although Rees said that money only covered around a third of the contents of the case. was covered.
He explained that they just wanted the bag back more than anything, and that money wasn’t going to cut it.
On January 23, Reece told followers on TikTok that he had finally found the bag, but only after searching 1,200 different items before police launched an investigation and searched for Wilson in 24 hours—”even though They couldn’t find it four months ago,” Rees said in a video.
transferred “by mistake”
It is learned that the storage facility was owned by an unnamed third-party handler who took unclaimed luggage from the airline and gave it to charity.
However, International Air Transport Association policy states that undelivered baggage can only be dealt with after 90 days, whereas Rees and Wilson saw their baggage only after 31 days.
AirCanada told the CBC, the couple’s bags were “prematurely transferred by mistake.”
“This customer traveled late in the summer when all air carriers in Canada were still recovering from the COVID-related, systemic disruption of the entire air transportation industry. One result was a high rate of baggage delays,” AirCanada explained in a statement to CBC.
“In this particular case, the situation was complicated by the disconnection of the baggage tag at some point in the journey… Despite our best efforts, it was not possible for us to identify the owner of the bag. It was designated as unclaimed, and we went on to compensate the customer.”
Thankfully, Reece confirms that Wilson’s belongings are fully intact, including two bottles of wine. However, he told Business Insider that he doesn’t think his story would have settled if it hadn’t been for the attention it received on social media and in news outlets.
AirCanada did not immediately respond LuckRequest for comment.
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